Returned Goods Policy

1. With the exception of a defective goods return, other PRODUCT returns must be made within 15 days of receipt for a full refund less shipping and handling charges of $30.00.
2. Any other authorized PRODUCT returns will be subject to a 15% restocking fee in addition to shipping and handling fees of $30.00.
3. A Return Goods Authorization number is required to return any PRODUCT. This number can be obtained by calling Eco-RX and should be readily visible on any returned package and shipping papers.
4. Returned PRODUCTS must be in original condition, packaged in its plastic sleeve in the original manufacturers carton, including all extra gross particulate screens and be accompanied by all printed material.
5. All Authorized PRODUCT returns must be shipped freight prepaid to the destination specified by Eco-RX. Collect shipments and /or unauthorized returns may be refused.
6. Any merchandise returned because of a defect in manufacturing will be credited or exchanged without charge.

Repair Policy

1. A Repair Authorization number is required to return any PRODUCT for repair. This number should be marked on the outside of the carton.
2. Items should be sent to our Repair department freight prepaid.
3. Equipment returned for repairs in an unsanitary condition will be refused or returned to the customer at their expense without any work being accomplished.

Complaint Policy

Any complaint should be directed to the president's office at Eco-Rx corporate headquarters with all pertinent information.

Eco-RX, Inc.
183 Leland Road
Brewster, MA 02631
Voice/Fax: 508.896.6654